Policies

Learn about our policies to ensure a comfortable and secure stay for all our guests.

Booking and Cancellation Policy

At The Annexe at Riverview, we strive to offer a seamless booking experience for our guests. Reservations can be made directly through our website or by calling our business line. We request a deposit of £100 at the time of booking to secure your reservation. Cancellations made more than 14 days before the check-in date will receive a full refund of the deposit. For cancellations made within 14 days of the check-in date, the deposit will be non-refundable. We understand that unforeseen circumstances can arise, and in such cases, we encourage you to contact us directly to discuss potential options.

Check-In and Check-Out

To ensure a smooth and enjoyable experience for all our guests, we have established specific check-in and check-out times. Check-in is available from 3:00 PM, allowing us adequate time to thoroughly clean and prepare the accommodation for your stay. Please inform us in advance if you anticipate arriving later than 8:00 PM. Check-out is at 10:30 AM to allow us to prepare for the next guests.   We have an external key safe and the code will be sent to you in the days preceding your stay.

House Rules and Safety

The Annexe at Riverview is committed to providing a safe, peaceful, and enjoyable environment for all our guests.  We want you to feel at home but we also request that you respect the property and its amenities and our neighbours.   

Smoking/vaping is strictly prohibited inside the annexe. Pets are not permitted.   As we are only separated by an internal door, we politely request quiet hours between the hours of 10pm and 6am. 

We also offer a selection of books and games for your entertainment, and we kindly ask that you handle them with care. 

Please ensure you lock all doors on leaving and place the keys in the keysafe.

If you are unsure of how to operate anything, please ask us.  In case of any issues. damage or emergencies, please notify us immediately so we can address them promptly.

Your safety and comfort are our top priorities.  We have an Electrical Safety Certificate, Fire extinguisher, fire blanket and interlinked smoke alarms.  Our water is filtered and treated with UV and is tested yearly.  

Contact Us

Have any questions or special requests? We're here to help. Reach out to us today.